Refund policy

RETURN & REFUND POLICY

Because our products are made to order especially for you, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order at hoperisesmusic@gmail.com.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review your request and work with our fulfillment partner to make it right.

RETURNS

Please do not send products back without contacting us first. If a return is required, we will provide instructions on where and how the item should be returned.

Items returned without contacting us first may not be accepted.

SIZE & COLOR

Please review the product description and size guide carefully before ordering. Because each product is made to order, we cannot generally provide refunds or exchanges when the wrong size or color was ordered.

REFUNDS

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun.

QUESTIONS

If you have any questions about your order, return, or refund, please contact:

Hope Rises
hoperisesmusic@gmail.com